The BBC reports on a new study showing that computers are bunging up the work place due to lack of proper implementation. Here is the executive summary of the report, which includes the following: 

The problem lies with people rather than the systems themselves, concludes the iSociety think-tank. Workers do not have enough guidance about technology, support staff are cut off from other staff and managers are "naive", said the year-long study. This contributes to "endemic annoyance" with computers which can be avoided with better understanding.

Having worked in a number of digital offices in the public and private sector since 1990, I can confirm my experience that implementation of IT resources often is about as thoughtful as buying Winnebagos for wheelbarrow functionality needs as both are things with wheels. Why is this? The drive to upgrade needlessly pushed by consultants, IT marketing and procurers without the information required to say no to the bright new toys. Before buying new communications and information systems few organizations seem to themselves ask questions about how they communicate, what information they need and, most importantly, why.